Shipping
Below you will find the average delivery times for all our parcels:
- Once an order has been placed, we need 1 - 3 working days to process the order. During the week it takes one working day, but if you order on a Friday evening or at the weekend, it may take a little longer.
- Once your order has been processed, it will be dispatched and delivery takes an average of 8 - 12 working days.
We strive to make the ordering and delivery process as easy as possible for our customers. However, should you have any questions or further concerns, please do not hesitate to contact our customer service. Below we explain how your order will be processed and delivered.
Placing an order The ordering process at Novanora is as simple as possible. First you need to go to the product page and add the desired product to your shopping cart. To do this, click on the black “Add to shopping cart” button.
Here it is important to check whether you have selected the correct variants. If everything is in order, click on the “Proceed to checkout” field. On the information page, you must enter the correct address details. Make sure that all the details are correct. If this information is filled in correctly, you can click on the “Continue shipping” button.
On the “Shipping” page, you have the option of checking the address details you have entered. It is also pointed out that every shipment is sent completely free of charge. As a token of our appreciation to our customers, we always cover the shipping and delivery costs. You can now proceed by clicking on the “Proceed to payment” button.
When it comes to payment options, you have the choice between various payment methods. At Novanora, all payment options are SSL-encrypted, so you can always rely on a secure payment environment.
Once you have selected the correct payment method, you must click on the “Complete order” button and you will be redirected to your chosen payment method. Follow the instructions on this page to complete your order. In the unlikely event that you have any problems with your order, you can contact us at any time.
Shipping costs
We cover the shipping costs for every order. All our products are delivered to your doorstep 100% free of charge. There is also no minimum order quantity required.
Shipping your order
Have you found the perfect look or the perfect accessory on our website? Then you'll want to enjoy it as soon as possible! That's why we make sure that your order is processed and shipped as quickly as possible.
To ensure that we can charge fair prices for our products, we have decided to collect packages in bulk and send them all at once once we have reached our minimum quantity. We hope for your understanding and willingness to help us create a better and healthier world.
Please note: Like many other online stores, we are very busy and there may be delays due to the Corona crisis. Please take this into account when placing your order. We will do our best to ship your order as soon as possible.
To ensure that your order is dispatched today, please contact us by email. Our service team will be happy to advise you on the right solution.
